About Me
Dr Rishi Prasad – Medical Director
I am Dr Rishi Prasad, an Enthusiastic and dedicated Emergency Medicine (A&E) doctor.
I was born and brought up in the North East of England.
I completed my undergraduate training at the University of Newcastle upon Tyne; my Higher Specialist training was completed in the Northern Deanery and East of England.
I had worked as a Consultant at the Princess Alexandra Hospital as a practising clinician, Clinical Director for Non-Elective Pathways, Chief Clinical Information Officer and Associate Medical Director.
After this my adventure took a twist and I moved to Abu Dhabi where I had the luck of working at Mafraq Hospital and then Sheikh Shakhboot Medical Citywhich was a government-Mayo Clinic collaboration for 5 years.
During this timeI provided direct clinical care to many patients at this busy regional Major Trauma and burns centre. In addition to my clinical role I worked as Director for Patient Safety across the hospital, ensuring and advocating for safe and high quality patient care.
After this I relocated to Dubai to work in Mediclinic City Hospital (Private tertiary referral centre) as the Head of Emergency Department.
In Dubai I really learned the difference between patient vs client care. I developed an understanding that everyone’s time is precious to them and how they are holistically considered matters. How we communicate, how we go above and beyond does make a difference. I used this role as Lead to embed a culture and approach that focused all staffs’ minds around this way of thinking.
How clients feel and what is easy or helpful to them MATTERS to us
Personally, “I know I like my coffee in the morning, have my clients had any today?” As a doctor it is rare for us to think like this, yet this is a simple example of “care” that has been cultured in my department, as it rightfully should be.
In addition, both in Dubai and in Abu Dhabi I developed a deep understanding of the intricacies of private healthcare provision, billing, working with insurers, understanding diagnosis and how they connect to approvals and disallowances at various levels (as a direct clinician and head of department).
As a senior Physician interacting with clients, I often explored and discussed costs of investigations and care; the benefits and short-comings; and my clinical recommendations. Thereafter the care pathway would be directed by my clients informed choices with the ability to re-discuss and re-explore if their thoughts or minds changed.
These experiences and opportunities, over more than seven years,is what makes my knowledge and approach unique, and one of a kind, in the UK healthcare sector.